Terms and Conditions

1. Introduction

Welcome to Daya ("Daya", "we", "our", or "us"), a digital commerce platform operated by Hive Labs.

These Terms and Conditions ("Terms") govern your access to and use of the Daya mobile application, website, and related services (collectively, the "Platform").

Daya helps users discover African brands, manufacturers, merchants, and products, with a particular focus on Ghanaian businesses and locally made products. The Platform enables businesses to showcase their products and helps consumers discover products across different categories.

By accessing or using Daya, creating an account, or using any of its services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you must discontinue using the Platform.

2. Definitions

For the purposes of these Terms:

• Platform: The Daya mobile application, website, and associated services.
• User: Any person who accesses or uses the Platform.
• Business: An individual or entity operating a commercial activity through the Platform.
• Brand: A business that manufactures, produces, or sells products under its own brand.
• Merchant: A business that resells or distributes products made by other businesses.
• Store: A business profile or storefront created on Daya to display products, business information, and related offerings.
• Buyer: A user who discovers, enquires about, or purchases products from a business listed on Daya.
• Content: Text, photographs, videos, logos, product listings, descriptions, prices, and other materials submitted to or displayed through the Platform.

3. Nature and Role of Daya

Daya is a product discovery and commerce platform designed to improve the visibility and market access of African businesses, including Ghanaian manufacturers, brands, and merchants.

The Platform organises products into categories and collections to make it easier for users to discover businesses and products. Depending on the features available, users may also access wholesale offerings, promotional listings, business information, and communication channels for contacting sellers.

Unless a specific service expressly states otherwise, Daya acts as an intermediary connecting users with businesses. Businesses remain independently responsible for their products, representations, pricing, stock, fulfilment, and customer service.

Daya does not manufacture, own, inspect, or independently verify every product listed on the Platform. A listing, collection, search result, or promotional placement does not constitute an endorsement or guarantee by Daya.

Daya does not guarantee that products labelled as African-made, Ghanaian-made, locally sourced, handmade, or otherwise categorised have been independently verified. Users should make appropriate enquiries where product origin, authenticity, quality, or manufacturing claims are important to their purchasing decisions.

4. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to create an account or use restricted Platform services.

Businesses must ensure that the individuals acting on their behalf are authorised to do so. Businesses must also obtain any registrations, permits, licences, or approvals required for their activities.

By using the Platform, you represent that the information you provide is accurate and that you are legally permitted to use the relevant services.

5. User Accounts and Security

Certain Platform features require an account.

You agree to:

• Provide accurate, current, and complete registration information.
• Keep your login credentials secure.
• Notify us promptly if you suspect unauthorised access to your account.
• Keep your account and business information up to date.
• Use the Platform only for lawful purposes.

You are responsible for activities conducted through your account to the extent permitted by applicable law. You must not impersonate another person, misrepresent your identity, or create accounts using misleading information.

We may restrict access to an account where reasonably necessary to protect users, investigate suspected fraud, enforce these Terms, or comply with legal obligations.

6. Business Profiles and Stores

Businesses may create business profiles and stores in accordance with the features and requirements provided by Daya.

When creating or managing a store, you agree to:

• Use a business name and contact details you are authorised to use.
• Provide truthful information about your business and activities.
• Accurately describe whether you manufacture products, sell your own branded products, resell third-party products, or engage in a combination of these activities.
• Provide accurate information about product origin, manufacturing, ownership, and other business attributes displayed on your store.
• Upload only photographs, logos, videos, and other content you have the right to use.
• Keep product listings, prices, availability, and business information reasonably current.
• Respond honestly to enquiries and honour commitments made to customers.

Creating a store does not automatically mean that Daya has verified, accredited, or certified your business.

Daya may review, restrict, remove, or suspend a store that violates these Terms, misleads users, infringes third-party rights, or creates legal, security, or platform-integrity risks.

7. Product Listings and Business Obligations

Businesses are responsible for the products and information they publish on Daya.

You must ensure that:

• Product names, descriptions, photographs, prices, and availability are accurate.
• Retail prices, wholesale prices, minimum order quantities, and applicable conditions are clearly stated where relevant.
• Discounts, promotions, and limited-time offers are genuine and accurately represented.
• Products comply with applicable laws, safety requirements, labelling rules, and intellectual property rights.
• You have the authority to sell, distribute, or advertise the products you list.
• Required licences, registrations, and tax obligations are satisfied.
• Product enquiries, orders, delivery arrangements, returns, and complaints are handled honestly and in accordance with applicable law and your stated policies.

You must not list counterfeit, stolen, illegal, prohibited, or unlawfully marketed goods.

Daya may remove or restrict listings that are unlawful, misleading, harmful, or inconsistent with its policies. Listing a product does not guarantee sales, visibility, or business success.

8. Product Discovery and Promotions

Daya may organise, recommend, rank, or display products and stores using categories, collections, search terms, relevance, promotional arrangements, and other discovery mechanisms.

Certain businesses or products may receive additional visibility through paid promotions, featured placements, advertising, or other promotional services where offered.

Daya does not guarantee any particular search position, number of views, enquiries, followers, purchases, or commercial results.

Users should not assume that a product appears first, is featured, or is displayed in a collection because it has been independently verified or is objectively superior to other products.

Businesses must not manipulate search results, engagement, product listings, or promotional features, or misrepresent paid advertising as an independent endorsement.

9. Retail, Wholesale, and Orders

Daya may display products intended for individual purchases, wholesale purchases, or both.

Wholesale listings may specify minimum order quantities, tiered pricing, quantity requirements, or other purchase conditions. Buyers should confirm the final price, quantities, availability, delivery arrangements, payment terms, and applicable taxes with the relevant business before committing to a transaction.

Unless a particular Daya feature expressly provides otherwise, displaying a product or contacting a seller does not itself mean that Daya has accepted an order or guaranteed its fulfilment.

The relevant seller is responsible for confirming accepted orders, supplying the correct products, communicating changes, and fulfilling applicable obligations.

Where Daya introduces an in-app ordering, payment, or fulfilment service, the additional terms presented for that service will also apply.

10. Buyer Responsibilities

Buyers agree to:

• Provide accurate information when registering, enquiring, or placing orders.
• Review product descriptions, prices, quantities, and purchase conditions before committing.
• Make reasonable enquiries where information is unclear.
• Treat businesses and other users respectfully.
• Pay amounts they have validly agreed to pay, subject to their legal rights.
• Avoid fraudulent orders, false complaints, abusive communications, and misuse of the Platform.

Buyers should retain relevant order confirmations, payment records, communications, and other evidence relating to their transactions.

Where a buyer purchases directly from a business, the buyer should review the seller's delivery, cancellation, return, and refund arrangements before proceeding. Nothing in these Terms removes any mandatory consumer rights under applicable law.

11. Transactions, Delivery, and Disputes

Businesses and buyers are responsible for agreeing on transaction details and complying with their respective legal obligations.

Unless Daya expressly provides and agrees to perform a particular service, Daya is not the seller, manufacturer, delivery provider, payment provider, or guarantor of a transaction between a buyer and a business.

Delivery arrangements, shipping charges, delivery timelines, packaging, product condition, returns, replacements, and refunds must be clarified with the relevant business or service provider.

Daya may, where reasonably possible, assist users in communicating about disputes. However, such assistance does not guarantee a particular outcome or mean that Daya assumes responsibility for the underlying transaction.

Nothing in these Terms excludes rights or remedies that consumers have under applicable law.

12. Payments, Fees, and Subscriptions

Daya may offer paid services such as subscriptions, enhanced business features, store or product promotion, advertising, or other optional services.

Where a paid service is offered, its price, duration, renewal conditions, payment method, and applicable restrictions will be disclosed through the relevant purchase flow or service terms.

Payments may be processed by third-party payment service providers. Users must provide accurate payment information and comply with the applicable payment provider's terms.

A payment for a subscription, advertisement, or promotional service does not guarantee product sales, customer enquiries, or a specific level of visibility unless expressly stated in the relevant service agreement.

Refunds, cancellations, and subscription renewals are subject to the applicable service terms and mandatory legal requirements. Nothing in this section removes a refund or cancellation right that cannot lawfully be excluded.

Unless expressly stated otherwise, payments made directly to a business for its products are separate from payments for Daya's own services.

13. User Content and Reviews

Users may be able to submit content such as product photographs, descriptions, videos, messages, or reviews, depending on the features available.

You retain ownership of content you lawfully own. By submitting content to Daya, you grant Hive Labs a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, distribute, and adapt that content as reasonably necessary to operate, maintain, promote, and improve the Platform, subject to applicable law and our Privacy Policy.

You represent that you have the rights and permissions necessary to submit the content and grant this licence.

You must not submit content that is unlawful, deceptive, defamatory, abusive, discriminatory, fraudulent, infringing, or otherwise prohibited by these Terms.

You must not publish fake reviews, fabricate customer experiences, manipulate engagement, or post another person's private information without lawful authority.

We may remove or restrict content that violates these Terms or applicable law. We do not guarantee that all user-submitted content is accurate or independently verified.

14. Intellectual Property

The Platform, including its software, interface, design, branding, logos, original text, and other materials owned by or licensed to Hive Labs, is protected by applicable intellectual property laws.

Except as permitted by law or expressly authorised in writing, you may not copy, modify, distribute, reverse engineer, sell, or commercially exploit protected Platform materials.

Businesses retain their rights in their own trademarks, logos, product photographs, and other materials, subject to any rights granted under these Terms.

By displaying business content on Daya, you authorise its use as necessary to present your store and products through the Platform and provide any promotional services you have authorised.

You must not use another business's name, trademark, images, or other protected material in a manner that infringes its rights or falsely suggests an affiliation.

15. Prohibited Activities

You must not:

• Commit fraud, scams, impersonation, or other deceptive practices.
• List or promote illegal, counterfeit, stolen, or prohibited products.
• Publish false product-origin, manufacturing, ownership, pricing, or discount claims.
• Manipulate reviews, engagement, search results, or promotional placements.
• Unlawfully circumvent applicable fees, payment requirements, or platform safeguards.
• Harass, threaten, exploit, or abuse other users.
• Upload malicious code or attempt to compromise the Platform's security.
• Access accounts, data, or systems without authorisation.
• Scrape, copy, or commercially exploit Platform data in violation of applicable law or our rights.
• Interfere with the Platform's operation or use it for unlawful purposes.

We may investigate suspected violations and take appropriate action, including removing content, restricting features, suspending accounts, or reporting conduct where legally required or appropriate.

16. Privacy and Data Protection

Your use of Daya is also governed by our Privacy Policy, which explains how we collect, use, store, disclose, and protect personal information.

You should review the Privacy Policy to understand how your information and relevant account or business data are handled.

Businesses must handle any personal information they obtain through Daya lawfully, securely, and only for appropriate purposes. You must not misuse another user's contact details or personal information.

Nothing in these Terms replaces the obligations imposed by applicable data protection law.

17. Third-Party Services and Links

The Platform may rely on or link to third-party services, including payment providers, communication services, hosting providers, analytics tools, and external websites.

Third-party services operate under their own terms and privacy practices. Where permitted by law, Hive Labs is not responsible for the independent operation, content, availability, or policies of third-party services.

Your use of a third-party service is subject to its applicable terms. The inclusion of a third-party link or service does not automatically constitute an endorsement by Daya.

18. Platform Availability and Changes

We aim to keep Daya available and functioning reliably but do not guarantee uninterrupted, error-free, or continuous access.

The Platform may be unavailable temporarily because of maintenance, technical failures, security incidents, network issues, third-party service interruptions, or other circumstances beyond our reasonable control.

We may modify, add, suspend, or discontinue features to maintain security, improve performance, respond to user needs, or comply with legal obligations.

Where reasonably practicable, we will take appropriate steps to minimise material disruption and communicate significant changes when necessary.

19. Account Suspension and Termination

You may stop using Daya at any time and may request account closure through the available account settings or official support channels.

We may suspend, restrict, or terminate access where reasonably necessary because of a material breach of these Terms, suspected fraud, security risks, unlawful conduct, prolonged misuse, or a legal requirement.

Where appropriate and legally permitted, we may provide notice and an opportunity to address a breach before taking action.

Suspension or termination does not automatically cancel obligations arising from transactions already entered into or remove rights that accrued before termination.

The handling and retention of personal information after account closure will be governed by our Privacy Policy and applicable law.

20. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, the Platform is provided on an "as available" basis. We do not guarantee that every listing is accurate, every business is legitimate, every product is available, or every transaction will be completed successfully.

We are not responsible for the independent acts or omissions of businesses, buyers, delivery providers, or other third parties, except to the extent responsibility cannot lawfully be excluded.

To the extent permitted by law, Hive Labs will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Platform, including lost profits, lost business opportunities, or loss of data.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is unlawful, or any other liability that cannot legally be excluded or restricted.

Any other limitation of liability will apply only to the extent permitted by applicable law and will not remove mandatory statutory rights.

21. Indemnification

To the extent permitted by law, you agree to compensate Hive Labs for reasonable losses, liabilities, costs, and expenses arising directly from your unlawful conduct, material breach of these Terms, infringement of another person's rights, or content you submit in violation of these Terms.

This provision does not require you to indemnify Hive Labs for losses caused by Hive Labs' own unlawful conduct or liabilities that cannot legally be transferred to you.

22. Changes to These Terms

We may update these Terms to reflect changes to Daya's features, business model, legal requirements, or operating practices.

Updated Terms will be published on the Platform with a revised "Last Updated" date. Where required by law, we will provide notice of material changes and obtain any necessary consent.

Your continued use of the Platform after updated Terms take effect constitutes acceptance where such acceptance is legally effective. If you do not agree to the revised Terms, you should discontinue using the affected services.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Ghana, subject to any mandatory consumer protection or other legal requirements that apply.

If a dispute arises, the parties should first attempt to resolve it through good-faith communication.

Where a dispute cannot be resolved informally, it may be referred to the competent courts of Ghana, subject to applicable law and any mandatory dispute-resolution rights.

Nothing in this section prevents a user from exercising a statutory right to bring a complaint or seek a remedy before an appropriate authority or court.

24. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

Our failure to enforce a provision immediately does not constitute a waiver of our right to enforce it later.

These Terms, together with the Privacy Policy and any additional terms expressly applicable to specific services, form the agreement governing your use of Daya.

You may not transfer your rights or obligations under these Terms without our consent, except where permitted by law. We may transfer or assign our rights and obligations in connection with a lawful business reorganisation or transfer, subject to applicable legal requirements.

25. Contact Information

If you have questions, concerns, or complaints about these Terms or the Daya Platform, please contact Hive Labs through Daya's official support channels or the contact details published on our official website.

• Platform: Daya
• Operator: Hive Labs
• Website: https://shopdaya.site

By accessing or using Daya, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to your rights under applicable law.